Embody Your Energy

53. Transitioning to Online Coaching And Finding Your Tribe with Denise Matthews

• Charlotte Carter

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What happens when you blend 35 years of talent acquisition expertise with the courage to embrace change?

This week I chat with Denise Matthews, a business coach and executive recruiter, who shares her journey from working in retail to becoming a career coach. She discusses her experience as a leader in the Next Directory and the challenges she faced in implementing a 48-hour delivery service.

Denise takes us on a nostalgic journey through the bygone era of recruitment, where personal relationships were the backbone of success. She candidly reflects on the evolution from headhunting to consulting, emphasising authenticity and values as the keys to lasting professional bonds. Denise shares her insights on the art of career transitions, highlighting the alignment of personal strengths and values amidst the digital shift and organisational changes.

CONNECT WITH DENISE

Website: www.elevatecareerscoach.com

Denise's book recommendation: Feel The Fear And Do It Anyway by Susan Jeffers

CONNECT WITH CHARLOTTE

Website: https://www.idaretoleap.com
Instagram: https://www.instagram.com/iamcharlottecarter
LinkedIn: https://www.linkedin.com/in/idaretoleap

7 Day Experience (starting 6th January 2025): https://idaretoleap.com/lp/activate-and-claim-your-path-to-success-for-2025

ULTRA (Charlotte's signature programme): https://idaretoleap.com/services/ultra

Interested in working with Charlotte? Schedule your free no-obligation call here:
https://api.leadconnectorhq.com/widget/bookings/charlottescalendar

Speaker 1:

Welcome to Becoming Fearless, the personal growth podcast for you if you are ready to overcome fear and step into your greatness. Our purpose is to help you overcome your limits, have loads of fun along the way, unlocking your fullest potential in life, business, health and relationships every single day. I'm your host, charlotte Carter, a high performance coach and entrepreneur with over 20 years experience. I'm your host, charlotte Carter, a high-performance coach and entrepreneur with over 20 years experience. I've supported many highly driven, talented people like you who dream big and are ready to take action to overcome what's holding them back. Each week, my guests and I will be sharing hacks and habits on how to build self-belief, courage and confidence, to master your mindset and navigate your emotions so that you can reach your human potential in a way that feels light, fun and easeful and helps you become fearless. Let's go.

Speaker 1:

Hello and welcome to another episode of Becoming Fearless. This is a guest episode for you all and I am absolutely delighted to bring in one of my really special dear friends. If I'm truly honest, this lady I probably met maybe three or four years ago in the online space and we went over on this organized trip with some other entrepreneurs to Barcelona for a couple of days. That was absolutely awesome on so many levels. There were 27 women Some I knew, some I didn't. It was definitely like an intuitive nudge. Let's just go for it and it was just great, great fun and Denise played a part in that journey and we have stayed great friends ever since. So, denise, would you like to introduce yourself to my listeners a little bit about yourself and what you do?

Speaker 2:

Absolutely so, denise Matthews. My business is called Elevate Career Coaching and I come to the role to this business with 35 years of experience in talent acquisition, recruitment and I've also been an executive coach since 2006, something like that often helping the people I've placed into senior roles, primarily help with people in senior positions and their growth. Before that, I worked in retail. I was incredibly lucky to be part of the development team for Next Directory. I was the ops manager on the very first launch, which was a brilliant learning journey, and obviously working for a big entrepreneur in George Davies. So that's helped me with lots of other entrepreneurs along the way on my journey. But now I just love to help people find them find. Help them find the right place. It could be in the same organisation where they are but they want to grow, or it could be it's time to move on, or it could be an entrepreneur who is struggling with some aspects of their confidence or their team management. So I'm really lucky. I've got a cornucopia of things that I enjoy helping people with.

Speaker 1:

And let's go back to this whole um, you being that leader in the next directory. Let's take people on a journey then. Because when, when was that denise? How long ago was that and what did that entail? Because I remember you telling me about this in barcelona and I was just like what, trying to get my head on what life was like then and what it was like and where it is now. It's just phenomenal. So can you just share a light on that kind of that part of your life?

Speaker 2:

yeah, so I joined Next um. I was actually working at John Lewis when um Next burst onto the scene and I joined them and they only had 12 stores um, and they'd just changed over from being an umbrella shop and George Davis had come from the party selling world with Pippa D, so his approach was incredibly different to any other retailer I'd ever worked with and he was a really hands-on CEO. He got so involved and so I worked for him in the Bristol store. And I did that because I was at John Lewis and I met my husband there and we decided we didn't want to work in the same place just not a healthy way to work. And so this shop had popped up in Bath. I've been to have a look. It had no stock on the shelves because it was so successful it was selling out. And so when they opened in Bristol Clifton, I applied to be the store manager there and George used to come and and chat with us on the shop floor. He'd take us around the stock room and say why is that not selling? Why is the warehouse full of that and various things. He's really involved people. I learned so much from him. And then my husband got promoted and we moved to London and I got the opportunity to go to London with Next and worked in a couple of big stores, opened Next Knightsbridge, which was a wonderful, wonderful opportunity and recruited you know 20 people into that store and all 20 of those people have got great jobs now. They're all senior in their organizations. They're all doing things. It was just a fabulous time, um.

Speaker 2:

And then, um, I went off on maternity leave and while I was on mat leave, um, george rang me when my eldest daughter was seven weeks old and said I've got a job for you. I need you to come back. And I was like I've got a baby and it's seven weeks old. He's like, yeah, well, I need you to come back. Um, you know you can make that work. I'm like I live in Welling Garden City and head office is in Leicester. So I ring my mom, who lives in Birmingham, um, and she meets me in head office and takes the baby for the day and George says I'd like you to come and be the general manager on the next directory. You know, most women know that when you're in that stage post-pregnancy, moving into a big job as a female, going back to work that is so full of trauma in itself. You know, it's quite a thing, isn't it? Yeah, um, anyway, um, the ideas for directory were phenomenal. They, it was the market leader, and probably still is, in terms of online shopping and how it's progressed. His ideas were phenomenal and um, and I you know I've just got a nanny and got on with it really, um, and was very supported by my family, as I always am, and uh, so drove up and down to Leicester every day, um, through thick and thin of the weather, which was a bit nuts really when I think about it, but anyway, it was a great team.

Speaker 2:

And, um, and seven weeks before launch, um, we were all sitting in the boardroom. It was about 11 o'clock at night and George said I've had an idea. And everyone shrank in their chairs because when George had an idea, you knew that was probably going to be quite challenging. And he said this idea of delivering products in seven to 14 days, it's ridiculous. I want to do it in 48 hours. And he said I don't know how we're going to do it. We're seven weeks away from print, but we're going to print it.

Speaker 2:

And we had no idea at that point how we were going to print it, what he had done. He's done some brilliant work on strengths, colours, all that sort of thing that we'd done, and my role was to lead the customer contact centre. So I worked with one of the mail order businesses in the group and set up the customer contact centre and we'd done some really fabulous stuff there. So he did know his people and he knew what we were capable of. And look around the room, he looked at me. He said, um, denise, that can be your project. I was like, okay, I haven't got a clue. But of course, like all things you know, you just do a brenny brown and you go off to rumble, um, and work out what, what you do.

Speaker 2:

And I was really fortunate. I'd been in stores for a long time with the group and by now it was 1987, late 87, and we were launching in the new year. And I just reached out to everybody in retail and said, guys, can we do it through stores? Can we do stores pickup? How can we do it through stores? Can we do stores pickup, how can we do it? And of course everyone loved it because that it was such an energized business, charlotte. You know everyone in there was always up for something new.

Speaker 2:

Really, it was just the way the culture he created. He put a lot of trust in people, what he saw as their abilities, and he just let us get on with it, and sometimes we failed and he just picked us up, kicked us into touch and then we went off again. That was it really. And you know, we set up this 48 hour delivery with a sort of a quasi courier type service and shops dealt with it all, and we ran that for about 12 months, um, and so that was a really phenomenal achievement. It had lots of challenges culturally. The merging with another male orgy business was really difficult, um, and you know, I had a young baby, so, um, eventually I just thought, well, I need to step back from this, but I had great fun and I've still got my first directory all signed, with all the swatches and everything came, and, in fact, some of the people of that time are still my greatest friends and colleagues today, because that's the way life works out, isn't it?

Speaker 1:

And that's one thing that I want to touch on in this episode with people. But he must have or that whole experience must have, given you so much foundation, so much growth, so much appreciation for the things that you wanted in life as you moved into the next part of your career and into coaching and everything in terms of career succession. And I know something else that we have spoke about is that these people that you help and that have helped decades ago, they still come to you now, denise. So that is like a massive testament to who you are as a coach and who you are as a mentor, but also who you are as a person, because people keep coming back to you and I know you've told me about many people that have you know you've seen them through many different roles, and it must be so, so rewarding. Should we talk a little bit about that? Should we talk a little bit about when you first went into that and what you did first of all, and and kind of your journey then?

Speaker 2:

Yeah, so, yes, so I was. I'd gone back into retail after the birth of my first daughter and went back to being an area manager and all those things that you do, and my retail director from Next had actually moved into recruitment and so when she was, she decided that she was going to set up her own recruitment business specifically for retail, and so she reached out to me and said I need an ops manager. She hadn't got any team, hadn't got premises or anything, and we had great, great fun. We set up a business called Carver Consultants and Jane actually is godmother too, yeah, one of my daughters um, so I was really lucky with that relationship and um, we went and found premises. We opened premises in number one harley street in wotton address, um, and we set up as a retail consultancy and she was a phenomenal recruiter. She was one of those people that just got client engagement. She'd been a retail director, so she had some great skills. Anyway, people's skills were good, but she was also really good at teaching all of us how to optimize what we had and to learn from her. It was a really good environment and, um, and she built a great business. And so, you know, we started with the graduate recruitment um, and then over the years moved into more senior roles.

Speaker 2:

I found that I really loved doing retained recruitment where you know we weren't in a great big pond fighting for great candidates, you were able to build good relationships with client, good relationships with candidates, and then help them when they got into their positions and truly some of those people are still in my world today, you know, and I'm so blessed with that really. So I did that for a number of years and then Jane actually sold the business and emigrated and so I went to work with other recruiters and that was great. But then one day I was having a cup of coffee with a colleague and she said you know, we could do this. And I went, really, and she went, yeah, she said you don't need a lot to be a good recruiter. And so we set up a business that, um, you know, went on for 12 years, um, very much in retail recruitment, um. And you know I loved what I called the old-fashioned way of as it is now, because we do client acquisition so differently in this smart, in this market, but in those days it was literally about going out, building relationships, going to awards dinners, you know, turning up for a cup of coffee and just building slowly relationships. And also, you know, we had a good old Rolodex going because obviously there were no CRM systems or anything like that.

Speaker 2:

You know, I'm going back to 1989 and actually building relationships on paper and in person, um, and I was one of those daft people who thought that recruitment online would never take off. I just couldn't see how it could ever take over from the joy of personal relationships. And I still don't like it, um, but I accept it and I know it is the way forward. But it, but you know, maybe if I'd seen that then I might, I might be retired properly now and wealthy, instead of me poo-pooing this ridiculous idea that you know, um, I really thought it was crazy, um, and that was very short-sighted. Me with what's come out, you know, and that's what I learned, but yeah, so, but what?

Speaker 2:

What we did in that business it was called the One Consultancy was that we had some great clients and we did a lot of restructuring work as well, because my business partner had a very, very good HR background, a very, very good HR background, um, and so we realized that when you're headhunting, one of the challenges is that you can often, um, disturb people's equilibrium because they weren't looking for a job. And this was true headhunting. This wasn't like agency headhunting, this was proper headhunting of, you know, going after people that were the best in their game in the market and finding them the niggle in the haystack, um, but then sometimes they didn't get the job, or they got the job and they were struggling those first, you know, 90 days or whatever and so we decided to train as coaches. That was in 2006, um, and so we both came ilm coaches at that point, um, and so it meant that we never sort of dropped a good candidate who wanted to be helped and supported. You just kept that journey going and that gave us a USP. But it was also a really good model. It was a really good model for them and that's why some of those relationships have stayed on.

Speaker 2:

Really, and I've always, always um, and I really do love recruitment.

Speaker 2:

I don't do recruitment anymore, I do careers.

Speaker 2:

But, um, with recruitment, my big joy came from meeting a client and taking a brief um, finding out what they thought they needed and then challenging them to find out what they exactly do need.

Speaker 2:

It's like any great consultant does and then finding the candidates to match and, like me, being the pivot on the seesaw in the middle. So the seesaw has to be completely flat, with the candidate and the client getting exactly what they need and you as the pivot, knowing what that is, so that when the placement happens, no one falls off, because if you've done a good job and got that pivot right, that will go on to be a good, long-term, rewarding relationship. And I think that was one of my strengths really, and still continues to be. I work with recruitment businesses now and that's, you know, I'm still as a consultant and that's very much my model. So, yeah, I just love that um, and when you meet people in a lift, you know five years down the line they're still having a great time. Or you know, people reach out and just want to stay in touch or, and sometimes just uh, I'm at this point and I'm not sure what to do.

Speaker 1:

I just love those conversations yeah it's great fun you always have, and I just want to talk about that pivot role, because it is a massive strength of yours, and I imagine there are some people listening, thinking and I was listening, thinking there's no way I would get any enjoyment out of trying to match those two elements of two different people with two different angles and perspectives one being the client and one being the um, uh, what you know, one being the client and one being the um, uh, what you know. One being the employee and one being the employee, and I think what that would generate a lot of fear for people. What do you think is your biggest strength when you're in that pivot role or when you're in recruitment or more? So, what you do now what do you think is? Do you feel like you have um extra sensory stuff that goes on so you can see and feel? I know what I think.

Speaker 2:

Well, I think the very thing that's my strength can also be my downfall, because, I'm brutally honest, authenticity and values are, you know, they're right at the core of everything I do. And so I, whereas sometimes I could have made a placement but I wouldn't because the match just wasn't right on those. And I think, you know, I was with a client yesterday, a careers client, and we were talking it was her final session and we were talking about what the next five years look like. And is it going to be her name incorporated in five years time or is she going to be in a much bigger job in a corporate organisation? And we were doing that model organization and we were doing that model and what, how that works. You know what, what are the ingredients into going, making those decisions? And and I think about that a lot for the people I'm working with, I don't just rock up and, yeah, think, oh well, here's a placement. Whoopee, out goes the invoice.

Speaker 2:

It would make me really anxious if I thought that, um, someone was going to a job where they weren't going to have a great time, or whether a client was going to get someone and of course we make mistakes, we're human, you know, sometimes we can get it wrong, but it's not very often, truthfully, say I can. You know not even one hand. Um, in 30 odd years of doing that and where it has gone along, you beat yourself up. You know so much trying to work out why that happened. And often it's a circumstance change or a leadership change in an organisation that no one could foresee. So there are so many things. A business gets sold so there are things you can't cover. But for me it's that honesty with myself and with the people I'm working with. There are so many things. A business gets sold so there are things you can't cover. But for me it's that honesty with myself and with the people I'm working with. You know, that's what I think. What do you think?

Speaker 1:

I think I love that answer. I think one of the superpowers, one of the conversations that you and I have, it's about depth of understanding of people. So you will invest time or I imagine so I haven't been one of your clients you invest a lot of time in understanding that person, understanding their strengths, their values to a real depth, what makes them tick, what brings them joy, what brings them happiness, what's their purpose, all of those kind of things, the work that I do in this different guise. So the depth of the things that you do and the things that you can then see and then match up will be one of your superpowers, for certain, in that role.

Speaker 1:

So let's talk about moving to the online space, because I know this has been a bit of a ride, a bit of a roller coaster. Um, because you are so people led and so in-person connection led. Um, that the online world, with everything, with the tech, with the people, with trying to figure, you know, certain groups out and not, and all of those kind of things that everybody's had to deal with when they've built a business online. Um, let's talk about that because there will be some people that are listening that a would like to change their career and become an entrepreneur, and this bit may be scaring them or invoking fear in them, or they want to um you know, check make another level in the entrepreneurial world, and the online space is bringing all sorts of confusion to them yeah, yeah, it has.

Speaker 2:

I think my when we went online which you know I've never been, so let's just move that back. So, as far as systems and tech are concerned, I've always had a really clear vision of what I wanted out of it, but I've never been very interested in how we got there. So I was really fortunate as an entrepreneur because I have always had a team and so I'm an ideas person. I'm one of those people that will bounce into the room and say I've had this idea, I'll go away and find out what we need to know, bring it back, and then I'll make a decision and then you can do it. And then I've done that opening stores, everything. I've always done it that way and actually it's worked really well, in the main because I've always had people around me that I've hired, that I have really valued and trusted, and so I think really I'm very lucky with that, and I know I'm lucky with that now even more so.

Speaker 2:

So when the lockdown came along, I was actually retired and I was helping my daughter in her wedding cake business and I wasn't really doing anything. I'd had a really serious back operation and decided that you know, this is it. This was one of my my second retirement in fact and that was what I was going to do. And then a come comes, lockdown, and I was bored, stupid. I mean, you know, yeah, it's only so much gardening and talking to your husband you can do, isn't it? You know, let's face it, and um and so. And then I started having phone calls with a few people and saying, oh, I don't know what to do, I'm really worried about this. And so I started giving out you know the free advice and have you tried this? What about that? And I was with him one day and he sort of said you know, you get paid for that. And of course that just started that little you know bumble in my head of, yeah, I could, I'd get paid for doing something. I really really like um.

Speaker 2:

So, because we had that time on our hands and one of my friends in the wedding cake business which is where my daughter has hers was an affiliate for a programme that she was selling, which is a very well-known one-to-many programme, and I went and joined that and learned how to do online. I had an idea that my career's experience could translate, but I didn't know how, so I did that, and then I did find that I immediately felt lonely that's what I would say, that loneliness. So my answer to that was start to join lots of Facebook groups and $27 courses and anything else that I could get my hands on, where I would get to meet and talk to other people and get into chat rooms, and I did a lot quizzes. I mean, I just did everything. Really. My mum died in the middle of it all in 2019 um 2019, not covid, but she did and that was a real, you know, a bit of a blocker um and held me up on my one-to-many course and, I think, slowed me down a little bit.

Speaker 2:

Um, but I by then decided that my topic for my one-to-many solution was going to be career coaching and I got this idea of how I could use all the knowledge of you know almost 30 years and put it into an online course, and so I started to work on that, and then I thought I need to be seen as the expert in the room for this. So I then signed up and I know you'll laugh, because I'm always signing up for courses, you know so I then signed up for um, a course on becoming a licensed career coach, um, and that was a brilliant course for me. It gave me lots of affirmation about and validation about what I thought I could do great group of people, really good community still part of it today. Um, and my license is for a business that's been going for a long time, so I know that's valuable and that I'm getting good supervision with that, which is also, I think, as a coach, just so important. Not enough people do it, um, so those things all helped.

Speaker 2:

But then you have to grow the audience, and that is where I found it so difficult, and I say to anybody moving into this world don't believe anyone that says that the audience growth can come easily by buying this course or ticking that box or whatever. It just doesn't, because it won't be the right audience. And I grew an audience, but it wasn't the right audience for what I wanted, and so I've had to go through that learning journey at quite a late stage in my career, whilst feeling lonely. Um, so those are really what the challenges have been. And the tech I found it very, very difficult because I've never liked it anyway. You know, I'm ADHD. It's never going to fire me up. The people fire me up, not tech. So I've tried to surround myself with people that can help, and I've met some amazing people online.

Speaker 2:

Um, you know, the trip to Barcelona for me was a real step into the dark. I didn't know anybody at the 27 and came back with some great friends, you know, and yourself and the other two you know, vicky and and Louisa, were just bloody fabulous. I'm so lucky to have you all in my circle of friends and support, and I've learnt loads. Um, but that was a real step out and quite uncomfortable, because you might think I'm an extrovert, but I'm an introverted extrovert, so it wasn't that easy. But I think that what I would say is that find your tribe. That is the most important thing that you can do as an entrepreneur, whether you're.

Speaker 2:

However, you're doing it whatever it is you need to try and I think to find your tribe.

Speaker 1:

You've got to know yourself, haven't you? I think this is sometimes part of the work some people.

Speaker 1:

Some people go out seeking and bouncing around, like you and I have spoke about, you know, going into all different things thinking that they're going to be people, they're going to be people, they're going to be people, and FOMO kicks in and not a shiny object kicks in and all of those kind of things. But ultimately when you know yourself and you know what you offer, then you start to attract people in that actually match your values or match your strengths or match your vision and it becomes a whole lighter experience for people. But it is definitely a journey of finding yourself within that space.

Speaker 2:

Yeah, I mean and that's obviously some of the work that I've done with you and Anne-Louise, which was quite a pivot point for me. You know it was, yeah, just thinking about me, but in a room of people that all had similar values and all got different journeys and destinations and different levels. But it didn't actually matter, because the work that we did was about me and some realizations that I needed to come to, and you know, and it's, it's like everything, isn't it? It's keeping it up afterwards and I think that's the other thing. You know, consistency is not a strength, it is for my clients. I'm as consistent as hell for my clients, but not for myself, and so that's something else I've really had to continue to work on, continue to do it.

Speaker 1:

As we all do, I think, as we all do.

Speaker 2:

Find that tribe and your tribe needs to be a mixture of different types of people as well. You know they can't all be the same. Yeah, and as I move into this sort of, you know I haven't actually done my online course, my once-in-a-many course, but it is going out mid-October. That is it. It's happening, everything's in place, the wheels are in motion. I've got my tribe around me, I know what I'm doing and the course has been half written for five years. I mean, it is literally just a few weeks now to pull it all together and record it. Um, but some of that is about confidence as well, is you know well, who am I, who am I to do this? But actually my tribe have convinced me that, yeah, do it.

Speaker 1:

Well, you're Denise, that's who you are and that's why you're doing it, and you know you love a deadline. You've got an imposed deadline that you've given yourself, which I think is great, and sometimes I think high performers and high achievers need this. When you first set up in business the fact that there's no deadlines until you create them, it's very easy to move them. It's very easy to convince yourself that you weren't quite ready. It's very easy to buy something else because you think you need that before you can do the thing. Um, but when you get to a place like denise house because we were talking pre-recording about making a decision that actually, in these next six months, this, this is going to happen.

Speaker 1:

I'm committed to it Everything changes because people's energy changes. They're not in that decision analysis paralysis piece, which is a horrible marshland that people can get into. That I've been in. It's not a nice place when you're indecisive about things, whether you commit to things and then you can get your energy behind it and then build your momentum. Like Denise says, when you've got your tribe, they help you continue that momentum. You can find it yourself, but you need some people around you that are going to help you sustain it, continuing it and allow you to keep going and build. So I'm really excited because Denise has, like, made a commitment and and it's going to happen. So tell me a little bit about the course.

Speaker 2:

So basically, it's going to be aimed at a slightly different level of people that I normally work with, because a lot of my work has predominantly been one to one, no-transcript. You know, I've got you, let's go. So I'm getting. There will be some opportunity to have some one-to-one in there, whether it's a Facebook group or a circle or something like that. I'm working on just trying to decide how to do that at the moment. But, yeah, it'll be a self-study course. It will have lots of templates and everything in place. Then, also, I've written a journal for taking yourself through a career change journey, so there'll be all of that in there and it's going to be accessible, price wise. It's going to be very different to you know, working at that.

Speaker 2:

I say that one-to-one, intense senior level, um, I wanted something that was accessible, um, and something that my own family would have benefited from.

Speaker 2:

You know when they were going through this point really.

Speaker 2:

So that's what it's going to be about and I and I think um it, I genuinely believe that if they do the work, um and I will be dropping in along the way with all the reminders and things, um that people can make that change because the job market is quite tough um.

Speaker 2:

It's actually tougher at the more senior level, but my own expertise is very much in service-focused organisations. So retail hospitality, recruitment, you know, customer services, that type of thing, and even marketing I'm really strong on marketing in HR. So people in those professions, you know there are opportunities out there, so it's just helping you find them um, how to use the wonderful tool that is linkedin um, because most of us only use about a tenth of it um, and with over a billion people on it and 95 of all recruiters and talent people using it as part of their sourcing, you can't afford to ignore it. And so that's. You know that's something I do and I do regular webinars and masterclasses and things like that all the way through. So if anyone's following me, they'll, you know they'll get that.

Speaker 1:

Brilliant. So if people want to get a hold of you Denise has given me all the details you can go and catch up with her and connect with her, and if you know that you want a space on this course you've heard it here it is coming out in october. It will be ready then, um, there's a big commitment live on the podcast then, um, for people to get their hands on that and reach out to you. So the final question that I want to ask you, denise, that I ask all of my guests, because we could keep talking, you and I, but let's wrap it up.

Speaker 2:

Um is about a book that you have read that, somewhere in your life, has made a big impact in terms of how you've navigated fear, or navigated change, or helped you become the woman that you are so, um, yeah, I, I have a book delivered almost every week, you know, because I and I have now got some audibles, because I'm finding audible brilliant in the car, but I still have to have the book because I listen to it on audible.

Speaker 2:

Then I come back with the highlighter pen and do what I want to do, um, to like cement it in my um butterfly brain.

Speaker 2:

Um, but back in 2000, um, my coach at the time he was a business coach, a fab gentleman called John Dalton, um, who I give a lot of credit to for where I am right now um, um, sat me down one day when I was having a wibble wobble and gave me a book called feel the fear and Do it Anyway, by Susan Jeffries, and most of us have probably had that book and got it tucked away somewhere in a cupboard.

Speaker 2:

Mine is dog-eared, thumb through, highlighted to death, because on the days when you do wake up and you've got the early morning wobbles or you're not sure why you're doing it, um, whether that's um personal or business, I can literally dive into there and know a chapter that I can read that's going to help me. Okay, I'm feeling this, but you know what the hell? Let's just get on with it, and it takes me over, and that's like me having John Dalton's hand in the small of my back saying come on, girl, you can do this so good, and so that's, that's what it's brought to me, so there it is very dog ears.

Speaker 1:

Thank you so much for sharing that and thank you for sharing everything that you have on this podcast. As always, I've adored listening to your stories and your journey and where you are now, and I love the fact that we've just put it on this podcast episode that the course is coming out, so I'm excited to see the progression for that. Thank you so, so much for your time. I've really appreciated chatting to you and, like I say for people listening, all of the contact details to follow and connect with Denise will be underneath the show notes. So just go and reach out and definitely reach out. She will have a call, she will talk with you about where you are and she will give you honest opinions and real gems of information, I am sure.

Speaker 2:

Thank you, charlotte, and thanks for the opportunity, and, as always, it's been a lovely opportunity to chat yeah, thank you, take care.

Speaker 1:

Thank you for tuning into this week's episode. I hope that you're feeling energized, fearless and inspired to take action today to stand in your greatness. I share even more tools and resources on my I Dare to Leap email newsletter. By signing up, you not only get early access to the I Dare to Leap products and services, but you also get brand new podcast episodes delivered straight to your inbox every Monday, meaning you'll never miss your weekly dose of becoming fearless energy. Sign up now at wwwidaretoleapcom. Forward slash newsletter or click the link in the show notes below.

People on this episode

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Charlotte Carter

Host